Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 3,441 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
March 31, 2026

Great work.

Michaela O.
Hope Media / Way Media
Rated 5.0 out of 5
March 31, 2026

Great!! Thanks for the help

David G.
Power Computers
Rated 5.0 out of 5
March 31, 2026

Excellent job!

Becky F.
Altair Travel
Rated 5.0 out of 5
March 31, 2026

Jesse was quick to respond and reassign my MAC address. And then they went above and beyond by calling me to let me know that it had been completed – which was perfect because I needed someone to call my extension to confirm the changes. Thanks again!

AJ B.
Loebsack & Brownlee, PLLC
Rated 5.0 out of 5
March 31, 2026

I always receive quick and helpful resolution from the suppot team.

Tony B.
Carolina Equity Services
Rated 5.0 out of 5
March 30, 2026

Always great service and fast responses.

Jennifer C.
Neurobehavioral Institute
Rated 5.0 out of 5
March 30, 2026

I am satisfied with the service.

Stacey H.
Carolina Metal Finishing
Rated 5.0 out of 5
March 28, 2026

Quick, easy, friendly and professional. Thank you

Doug L.
Sage Marketing Group
Rated 5.0 out of 5
March 27, 2026

Request completed in 9 minutes after 5 PM Eastern!

That’s pretty amazing!

Joel B.
Matson & Isom Technology Consulting
Rated 5.0 out of 5
March 27, 2026

thanks for you help

Tammy H.
RealTime Information Technology
Rated 5.0 out of 5
March 27, 2026

Awesome

Robbie S.
Queen City Homestore
Rated 5.0 out of 5
March 27, 2026

Our experience with the support team has been smooth and efficient. The team responds quickly and provides clear guidance, which helps resolve issues without delay.

We appreciate the professionalism and consistent follow-up

Lucky A.
First Patient Engagement Center
Rated 5.0 out of 5
March 26, 2026

They answered in a timely manner, helped me fix my phone just as fast!

arielle
Alaska Premier Auctions
Rated 5.0 out of 5
March 26, 2026

my issue was resolved quickly and thoroughly. thank you!

Ashleigh D.
Marshalltown Aviation Inc.
Rated 5.0 out of 5
March 26, 2026

good

Teresa H.
Cuyahoga Soil
Rated 5.0 out of 5
March 26, 2026

Loop’s phone technicians are great, so easy to work with and response times are better than expected.

Cothompson
Rural Resources Community Action
Rated 5.0 out of 5
March 26, 2026

Very good service

lmarshall
The Harvest Center of Brookhill Village
Rated 5.0 out of 5
March 25, 2026

As always – problem solved in a couple of hours!

Thank you!

Elisabeth H.
Oceanview Manor Inc
Rated 5.0 out of 5
March 25, 2026

Always timely, good service.

jenny
Faithward Resources
Rated 5.0 out of 5
March 25, 2026

would and will definitely recommend Loop!

Maurice Z.
W&E Baum
Rated 5.0 out of 5
March 25, 2026

Always great!!

Ann G.
Scarlet Auto Body
Rated 5.0 out of 5
March 25, 2026

Quick and courteous!

Sam L.
KCV Trailers
Rated 5.0 out of 5
March 24, 2026

As always we love loop

Lori T.
Computer Concepts USA
Rated 5.0 out of 5
March 24, 2026

Your entire team is fantastic!

Thank you

Maurice Z.
W&E Baum
Rated 5.0 out of 5
March 24, 2026

Jake was awesome! He was professional and greeted me as soon as our call connected. He provided more than 1 resolution for my query and quickly resolved my concern. Thanks again Jake!

Gina E.
Lynchburg Housing Authority
Rated 5.0 out of 5
March 24, 2026

The support was very efficient in getting the issues with my phone calls and voicemail working properly

Julie H.
Mitchell Kilgore Law Firm
Rated 5.0 out of 5
March 24, 2026

Quick and proper response!

Joey G.
Modern Impressions
Rated 5.0 out of 5
March 24, 2026

Prompt and efficient! Thank you very much!

Kara Q.
Hope Media / Way Media
Rated 5.0 out of 5
March 24, 2026

Quick and quality service!

Cassie M.
Loebsack
Rated 5.0 out of 5
March 24, 2026

Quick response!

Andrew B.
Hope Media / Way Media