Customer Service Reviews

As part of our commitment to the best possible customer support, we send a survey after every interaction with our customer support team. We, of course, strive for 100% customer satisfaction. See how we are doing below with customer feedback about our support team.
5.0
Rated 5.0 out of 5
5.0 out of 5 stars (based on 2,614 reviews)
5 stars99%
4 stars1%
3 stars0%
2 stars0%
1 star0%

Feedback from Real Customers

Rated 5.0 out of 5
April 15, 2025

Nick was super speedy and got right to the bottom of my problem. Great service!

Amia
Rated 4.0 out of 5
April 15, 2025

Quick to fix the problem. Copied me and not Al Bober on the emails when he was the one that opened the ticket not myself.

GinnyCowan
BVS Systems
Rated 5.0 out of 5
April 15, 2025

Different day, same great service!

Joey G.
Modern Impressions
Rated 5.0 out of 5
April 15, 2025

Don’t change anything!

Joey G.
Modern Impressions
Rated 5.0 out of 5
April 15, 2025

We recently had a few updates to our phone system – adding a new employee; deleting some names/extensions & updating extensions on side car at my phone. Loop took care of these quickly. Very pleased!!

Maggie G.
Lift Solutions
Rated 5.0 out of 5
April 14, 2025

As always…the best.

Joey G.
Modern Impressions
Rated 5.0 out of 5
April 11, 2025

Fast and easy.

Mary R.
7 to 7 Dental
Rated 5.0 out of 5
April 11, 2025

Prompt response. my worries were fixed accordingly.

Addy
First Patient Engagement Center
Rated 5.0 out of 5
April 10, 2025

Xandria responding quickly and was able to provide the information I needed.

Donna H.
Self Funded Plans Inc
Rated 5.0 out of 5
April 10, 2025

My problem was solved and my questions were answered by Michael with a helpful attitude.

kathleenc
Compass Insurance Group
Rated 5.0 out of 5
April 10, 2025

Prompt response

Adanna M.
First Patient Engagement Center
Rated 5.0 out of 5
April 9, 2025

Nicole worked through the issue and confirmed a resolution.

Thank you.

Josh A.
Eagle Network Solutions
Rated 5.0 out of 5
April 9, 2025

The phone seems to be operating as requested.

Becky F.
Altair Travel
Rated 5.0 out of 5
April 8, 2025

My question was answered effectively and quickly!

Sharon H.
NRV Regional Water Authority
Rated 5.0 out of 5
April 7, 2025

It was good

Matthew M.
Byzantine Catholic Eparchy of Parma
Rated 5.0 out of 5
April 7, 2025

Worked through the fixes, thank you

Eli B.
Women's Resource Center of the New River Valley
Rated 5.0 out of 5
April 7, 2025

Great Job!

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
April 5, 2025

System was not properly communicating with the wireless handsets. Advice was to unplug system and plug back in. This worked.

Robert G.
Health Source of Strongsville
Rated 5.0 out of 5
April 5, 2025

Excellent response time, friendly and helpful people to work with.

Igor P.
Rated 5.0 out of 5
April 4, 2025

very professional, understanding and helpful.

rwalker
Centrend, Inc
Rated 5.0 out of 5
April 4, 2025

Great, quick job

Joe O.
Health Care Partners of South Carolina
Rated 5.0 out of 5
April 4, 2025

Quick service.

Amy A.
Wythe-Grayson Regional Library System
Rated 5.0 out of 5
April 4, 2025

It was very helpful as these are new phone systems and trying to figure out what they all can do.

Kandi Z.
HomeTown Agency
Rated 5.0 out of 5
April 4, 2025

Great experience as always!

Roseanna H.
Lazar Industries
Rated 5.0 out of 5
April 4, 2025

Thank you!

Katy D.
Loebsack
Rated 5.0 out of 5
April 3, 2025

Friendly and fast service.

Thank you

Donna G.
Hertz Omaha
Rated 5.0 out of 5
April 3, 2025

I harass Loop even if I don’t have an issue. That’s how comfortable I feel calling them!

Matthew M.
SCS, Inc.
Rated 5.0 out of 5
April 3, 2025

Super quick response time!

Chelsea D.
Loebsack
Rated 5.0 out of 5
April 3, 2025

5 stars

Stephen Z.
Baptist Children's Homes of North Carolina
Rated 5.0 out of 5
April 3, 2025

Excellent service!

Chris B.
Continuum / CTS Logistics, LLC