Our customers get to talk to our team members on the phone, but the work of making sure your Loop business phone system works perfectly sometimes prevents us all from getting to know each other. So, we've decided to share more about our dedicated staff with a "Meet the Team" series. First up: Rebecckah Hall. [...]
We’ve always prided ourselves on customer service and satisfaction. And while we don’t like to brag, early feedback coming in through G2 Crowd makes us feel as if we’re going about things the right way. As of December 1, we’re ranked on G2 Crowd as a Top 10 VoIP Provider for Small Business. Among the [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Three-Way Calling feature that lets you have a conversation with multiple parties. Here’s how Three-Way Calling is different from a conference call: The latter is a dedicated line that is password-protected, and intended for large numbers of participants (meaning [...]
“No matter who I'm working with on the Loop team, I always get quick, reliable, and friendly responses. Their staff is extremely competent, and get to the root of any issue or question that arises. Their billing and service packages are transparent and easy to understand.” – Michelle M. We recently partnered with G2 Crowd, [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Caller ID feature that lets you see who’s calling. Whether you’re using a desk phone or a mobile phone, Caller ID will display the name and company of the person trying to reach you as soon as the phone [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Do Not Disturb (or DND) feature that helps when you need to work without interruption. This feature might sound simple, and it is. Just activate it via your Loop portal, and your extension won’t ring, sending incoming calls directly [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Virtual Mailbox feature that ties in with our Virtual Extensions. As you might know, Virtual Extensions allow employees to have business numbers attached to any phone you wish – mobile phone, home office, etc. Your mailbox will alert you via [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Call Monitoring feature that gives you full access to colleagues’ conversations. Does this sound creepy? It’s really not, and it’s very helpful. Let’s say you have a new employee participating on a call for the first time. With Call [...]
Included in the cost of your business phone system service agreement with Loop Communications is a Busy Lamp Field (or BLF) feature that lets you see which phones are in use, and enables your phones to change the color of the speed dial button between green and red. BLF is primarily used for internal extensions [...]
Included in the cost of your business phone system service agreement with Loop Communications is an Announcements feature that plays before another action takes place, often letting callers know what’s about to happen. This feature can work in any number of ways, but here are a few examples: It can enable a generic company voicemail [...]
