Included in the cost of your business phone system service agreement with Loop Communications is a Cell Phone Extensions feature which lets an employee have a business number that can be attached to any cell phone you wish. Cell Phone Extensions can help small- and medium-sized businesses of all kinds, but since we see them [...]
Your business phone system service agreement with Loop Communications offers a Call Logs feature that helps you keep track of ALL your calls. Call Logs are accessible through our customer portal (which is also where you can download Call Recordings). You’re able to track all incoming and outgoing calls for your extension, and manager permissions [...]
Your business phone system service agreement with Loop Communications offers a Multi-Location Support feature that provides seamless connectivity no matter how many offices your company has. Loop’s cloud-based business phone systems are ideal for companies with multiple office locations. They require minimal hardware and infrastructure investment from the business, and allow for easier communication between [...]
Your business phone system service agreement with Loop Communications offers a Call Blocking feature that shields you from unwanted robocalls, marketers and more. This feature doesn’t need much explanation, but it does come in handy with the increased frequency of spam calls received by both homes and businesses. We’ve noticed that many customers are requesting [...]
(Note: This post was originally written in September 2017 to help customers prepare for Hurricane Irma. We modified it to explain one of our great features, Inclement Weather Routing.) Your business phone system service agreement with Loop Communications includes an Inclement Weather Routing feature that helps your business deal with the unpredictability of Mother Nature. [...]
Your business phone system service agreement with Loop Communications offers a Dial by Name Directory feature that helps your callers reach the person they need as fast as possible. Loop’s Dial by Name Directory works like this: When a caller reaches your Automated Attendant, he or she hears an option saying, “If you know the [...]
Your business phone system service agreement with Loop Communications offers a Call Transfer feature that helps you route calls wherever they need to go. This feature probably sounds simple, and it is. Here’s how Loop transfers work: While on a call, press the Transfer button on your phone. That will put the current caller on [...]
Your business phone system service agreement with Loop Communications offers a Custom Call Tagging feature that helps your staff identify incoming calls as they arrive. This feature adds a prefix to inbound calls so that your employees can quickly identify their purpose. Let’s use Loop’s phone system as an example. When a caller selects the Sales [...]
Your business phone system service agreement with Loop Communications offers Call Center Queue Reports that help customers make it easier to understand and improve their call center efficiency. These reports can be sorted in many ways to give you a better gauge on your call center activity. Some examples of that are displaying by queue, [...]
Your business phone system service agreement with Loop Communications offers an Operator Panel/Switchboard that gives your company’s operator (or other person granted access) a live view of your entire phone system. At any time, your operator will have a view of all your company’s extensions. If someone is on the phone, the operator will know. [...]
